Refund/Return/Replacement/Cancellation

Warranty, Return and Refund policy

 

01、We provide our dear customers  NO Hassle “Free-Return”+”Refund” Service.

(A) Within 30 days since the item delivered, no matter what reasons that make you are not satisfied with our products, we do free return for you!

(B)For customers’ holiday convience, we added a return window extension , all orders on NOV 01 – JAN 31, can do free return no late than MAR 20.

Please contact us by E-Mail: support@ihype.store, Our goal is to give customers a “Zero Risk” happy Shopping experience.Our service team will help you with the Return Label.

Our customer service will reply you very soon. Please do not worry and wait patiently.

02.Return label+Address

  • Please contact us and our customer service representative will give you the “Return Label”,send it to your email for you to print or dowload.
  • Note: Please do not send your items to the address on your package. That is not our return address and will affect the processing of your return.

03.Refund / Replacement

Step 1. Contact us to return items for free.

Step 2.We’ll create the free return label for you, and you return the items to our Return Address.

Step 3.Once we receive the item,  we’ll initiate the refund process. Normally the refund will appear on your account within 5-7 business day. (It depends on your bank processing)  Or we will reship another correct item to your address.

04. Cancellation

If you decide to cancel your order please contact us, we’ll cancel your order and FULL REFUND you.

Our Promise:

  • There is a thing that we could ensure to you, that we’re 100% committed to make you happy. Each item is hand-checked by a member of us before it goes out the door to ensure you get the best! While we make every effort to ensure your parcel arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and CONTACT US right away. We will work with you to guarantee your satisfaction.